| Privacy Statement
At ShareSquared, Inc., user privacy is important to us. We want
you to feel confident visiting our sites and using our products.
This Privacy Statement outlines the privacy practices regarding
information collected by ShareSquared at this Web site and will
tell you, as of the "Last Revised" date set forth at the end of
this Privacy Statement, what information ShareSquared collects
at the Site, how we use that information, what choices you have
concerning how such information is used and how we protect your
information. We encourage you to read our Privacy Statement so
that you will understand both our commitment to you and your
privacy and how you can participate in that commitment.
Business Information Collection and Use By ShareSquared,
Inc.
ShareSquared collects the Business Information necessary to
enable us to respond to your requests for our products and
services and to send you information regarding our products and
services from time to time. Since most of the users of our
products and Sites are doing so in their capacity as employees
or companies, most Business Information we collect will be in
that capacity (rather than information about you individually,
such as your personal tastes, etc.). For these purposes, we have
defined "Business Information" as any information that
identifies or may identify a company or an individual contact at
a company or that allows others to contact a company or an
individual contact at a company. When you visit the Sites, you
may be asked to submit information such as e-mail address,
company name, address, phone number, your product version and/or
areas of interest. We may also ask you where you heard about our
company or products, or for other information that will help us
understand more about your needs or help us process your
requests for information. In addition, we collect credit card
and related payment information when you order products,
services or support plans online. Our information collection and
use practices are described in more detail below.
Product Registration. You may be asked, on behalf of
your company, to complete registration/activation form(s) on the
Sites or from within the products, with contact information for
use by ShareSquared, Inc. in accordance with this policy.
Registration or activation information may include the name of
your company, contact information, product information, customer
ID, network and operating system, and other relevant
information.
Customer Profile. We also collect Business Information
when you create a customer profile, known as a Passport account
on some of the Sites, which is required in order to access
certain areas of the Sites, purchase support plans and products
and to obtain software downloads and certain online support
services. This information includes company name and contact
information and certain other information about your company and
the products you may have licensed. We use this information in
accordance with this policy to identify you, process your
requests and administer your ShareSquared, Inc. account(s).
Support. We offer certain limited online support
services at the Sites. If you access online support on any of
the Sites, you may be asked for information such as customer ID,
product name, product version and other information to help us
determine what the technical issues are and how best to help you
resolve them. In addition, certain products allow you to submit
support-related questions directly from the product. If you
access online support services from a product, information about
your network, operating system, printer, data and program path,
product type, version, customer ID, the product's technical
support information sheet, product serial number and other
similar information will be automatically pre-populated for
submission to our customer support representatives to assist
them in answering your questions.
Cookies. We also use Cookies to enhance the user
experience, deliver personalized content and collect information
about the use of the Sites. "Cookies" are small computer files
that we transfer to your computer's hard drive. Cookies allow us
to statistically monitor how many people are using the Sites and
for what purposes, how often someone visits the Sites and the
length of their stay. This information helps us dynamically
generate advertising and information specifically designed for
your interests. We also use Cookies to prevent you from having
to re-enter your identification and password information each
time you visit our Sites. Cookies are not designed to retrieve
personal or business data from your hard drive, your e-mail or
any other personal information. Most browsers are initially set
to accept Cookies, but users can change the setting to refuse
Cookies or to be alerted when Cookies are being sent. Although
refusal of Cookies will not interfere with the ability to
interact with most of the Sites, you will need to accept Cookies
in order to access information and use certain functions. For
example, Cookies are required to be accepted for access to our
Web-based services or desktop products with online features. The
Cookies are renewed each time a user logs on to one of the Sites
that uses Cookies.
Product-Related Information Collection. ShareSquared
collects certain additional information in connection with your
use of our Web-based services or desktop products with online
features. For instance:
- Product Updates. Some products provide you with
the ability to download and register product and/or tax
updates as they become available. During the download and
registration process, we collect Business Information,
including customer ID number and product version, type and
serial number, in order to authorize your access and provide
you with the appropriate update.
- Account Set-Up and Access. Upon subscribing to
our Web-based services, we collect Business Information,
which may include information such as product serial number,
customer ID and your customer profile information, in order
to identify you and authorize your access and provide you
with your relevant account information. Certain products
provide you with the ability to access your account in order
to obtain information such as your support plan status,
service subscriptions, registrations and order history.
- Online Product/Account Application. Certain
products are subject to an application and enrollment
process, which may be completed online. Information
requested via the online application process may include
federal ID number, bank account, aggregate payroll, credit
card and contact information. This information is used to
process your enrollment request and, if approved, to set up
and administer your account.
- Web-based Services. In connection with certain of
our Web-based services we collect certain additional
information, including IP address, browser, connection
speed, domain, referring URL and other environment-related
information to enable us to provide a secure environment for
the use of the services, to pre-populate forms and calculate
aggregate statistical information about the customers using
these services.
ShareSquared Products & Services. In addition to the
uses set forth above, ShareSquared uses your Business
Information to: 1) inform you of product upgrades and updates
and subscription renewals; 2) notify you of products and
services that we think may be of interest to you; 3) offer you
discounts or other promotions with respect to ShareSquared
products and services that we think may interest you; and 4)
contact you for survey purposes to determine how we can better
service you or provide better products to meet your needs.
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Disclosure of Your Business Information
From time to time, ShareSquared may be required to release
Business Information: 1) to comply with valid legal requirements
such as a law, regulation, search warrant, subpoena or court
order; 2) to enforce or apply the terms of any of our service or
license agreements with customers; or 3) in special cases, such
as protecting the rights, property or safety of ShareSquared,
our customers or others. We may also provide Business
Information to our vendors, suppliers, Certified Consultants and
other business partners ("Partners") where it is necessary in
order for such Partners to: 1) provide us with products and
services related to better operation and maintenance of the
Sites; 2) provide you with a product or service requested by
you; or 3) enable them to market products or services to you.
ShareSquared also may provide information about you that does
not allow you to be identified to, or contacted by, ("Aggregate
Information") third parties. For example, we might inform third
parties regarding the number of users of the Sites and the
activities they conduct while on the Sites. Depending on the
circumstances, we may or may not charge for this Aggregate
Information. We may also use this Aggregate Information as part
of products or services that we provide to third parties and to
improve our products, services and the Sites.
Partner Services. ShareSquared may engage Partners to
perform functions on our behalf, which may include assisting us
in processing your Business Information. We share Business
Information with such Partners as necessary to enable them to
assist us in processing the Business Information and/or
providing services to our customers. These Partners are acting
as agents on behalf of ShareSquared, are contractually required
to maintain the confidentiality of the information and are
restricted from using such Business Information for any purpose
other than to provide ShareSquared services to our customers.
Certain Partners collect applicable Business Information (such
as such as business name, address, e-mail address, credit card
information and customer ID) directly from you in order to
provide you with the service you requested. Use of that
information may not be governed by this policy. These Partners
share this information with us to enable us to administer your
ShareSquared account and/or to provide you with technical
support and services.
Web Services and Product Data. Business Information
collected by ShareSquared as set forth above does not include
your company's data entered in the course of operating our
products ("Product Data") or data entered by you while using our
Web-based services ("Web Services Data"). ShareSquared will not
access your Product Data or Web Services Data except in the
following limited circumstances: (1) to provide you with
technical support, solely at your request and with your
permission; and (2) on a limited-access basis to install
updates, produce regular backups or restore data from backups at
your request. ShareSquared will not provide your Product Data or
Web Services Data to any third party or permit any third party
to access your Product Data or Web Services Data, except by your
permission or to comply with valid legal requirements such as a
law, regulation, search warrant, subpoena or court order. In
addition, if at any time you decide to discontinue your use of
the applicable Web-based service, your Web Services Data will be
destroyed and removed from all servers according to the terms
set forth in your Service Agreement.
Business Transfers. In the event that all or a portion
of ShareSquared or any other Best Company (or the assets of one
of those entities), is bought or sold, Business Information will
likely be included among the transferred business assets, but
such information remains subject to this Privacy Statement
unless you consent otherwise. ShareSquared will provide you
notice of any such event as set forth in
Changes to this Privacy Statement.
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How ShareSquared, Inc. Protects Your Privacy Internally
ShareSquared wants your Business Information to remain as
secure as reasonably possible. We combine industry-standard
technical safeguards with a code of conduct for those employees
that are permitted to access our customers' Business
Information. When you purchase a product or service online,
ShareSquared uses SSL encryption to encrypt your credit card
information before it is sent to us in order to ensure the
integrity and privacy of the credit card information that you
provide to us via the Internet.
Most of our Web-based services are hosted on servers that are
co-located at a third party facility with whom we have a
contract providing for security measures. For example, Web
Services Data is submitted via SSL encryption and stored on a
server equipped with industry standard firewalls.
Only authorized ShareSquared employees, agents or independent
contractors are permitted to access your Business Information,
Product Data or Web Services Data, and all such employees,
agents or independent contractors must agree in writing to abide
by our Privacy Statement. Those employees that violate our
Privacy Statement are subject to disciplinary action, up to and
including termination.
Despite these security measures, ShareSquared does not
represent or warrant that Business Information will be protected
against loss, misuse, attacks, or alteration by third parties.
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Your Privacy Choices
Occasionally, ShareSquared may send you communications to
provide you with information or promotions relating to products
and services that may be of interest to you, including
notification of important product issues and updates. You may
opt out of receiving these communications as indicated below.
However, please note that any election not to receive future
communications applies only to promotional messages. We may
still send you relationship or transactional messages in order
to notify you of important product issues and updates, such as
tax and other compliance-related matters, for the renewal of
existing subscription services, to resolve specific questions or
requests made by you via phone, e-mail or the Web and in
response to any activity completed on any of the Sites,
including but not limited to, registration, ordering, downloads
and requests for information.
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Correcting or Updating Your Business Information and Contacting
ShareSquared, Inc.
You can always update the Business Information that you have
provided to us and/or change your preferences with respect to
marketing contacts from ShareSquared by contacting our Customer
Service department at 800-xxx-xxx. Please note that it may take
up to 2 weeks to be removed from ShareSquared mail lists and 10
days to be removed from e-mail and phone lists.
The Sites may contain links to third-party Web sites and
resources (collectively, "Linked Sites"). These Linked Sites are
provided solely as a convenience to you and not as an
endorsement by ShareSquared of the content on such Linked Sites.
ShareSquared makes no representations or warranties regarding
the correctness, accuracy, performance or quality of any
content, software, service or application found at any Linked
Site. ShareSquared is not responsible for the availability of
the Linked Sites or the content or activities of such sites. If
you decide to access any Linked Site, you do so at your own
risk. Your use of any Linked Site is subject to the policies,
terms of use and privacy policies of such Linked Site.
Users located outside the United States who submit Business
Information to ShareSquared via the Sites should be aware that
the information they submit will be transferred to our servers
located in the United States. Your submission of Business
Information to us constitutes your consent to this transfer.
Although ShareSquared will collect and use your Business
Information only as stated in this Privacy Statement, laws
generally applicable to the protection of personal data in the
United States may not be as stringent as those in some users'
home jurisdictions.
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Changes to this Privacy Statement
ShareSquared may change this Privacy Statement at any time by
posting revisions to the Sites and you will be notified of any
such changes by notice on the Sites. Your use of the Sites
constitutes acceptance of the provisions of this Privacy
Statement and your continued usage after such changes are posted
constitutes acceptance of each revised Privacy Statement. Prior
to making any decision that would result in ShareSquared using
your information in a manner materially different from that
stated at the time it was collected, ShareSquared will notify
you by mail or email and you will have a choice as to whether we
use your information in this different manner.
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